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Are your staff proud of your company? | The Melting Pot Newsletter | #95


Setting high standards.  Believing in what you do.  Feeling part of a great team. These all come down to pride.  People with pride work harder.  They forge better relationships with their customers and their positivity is catching. It’s a big predictor of employee engagement.  And better engagement will unlock up to 40% more effort from every member of staff.  Pretty essential if you’re looking to grow your business.

Pride is one of the building blocks of a successful culture.  And for me, it starts with the individual.  You have to feel it on a personal level, in the work that you do, before you can feel it collectively.  I get enormous satisfaction from helping others achieve. That’s what drives me. I’m proud of the impact I’ve had on the companies I’ve coached. It’s that sense of working together to achieve great things that has always been important to me throughout my career. 

It’s what I strived for in the companies that I built.  At Rackspace, IT Lab and Peer 1, I wanted everyone to have a feeling of teamwork, personal accountability and looking out for others.  I wanted them to feel proud of our company.  And the great news? It’s not hard to do. Here are some ways you can unlock pride in your business.

Swarming To Innovate with Dennis Hahn

If you’re looking for a new way to innovate in your business, don’t miss this latest episode with Dennis Hahn, Chief Strategy Officer at Liquid Agency. A few months ago we had Marty Neumeier on the podcast. Dennis and Marty work at the same firm. You may wonder what Dennis can share with you that you wouldn’t get from Marty’s episode. The short answer is, a lot; the longer answer lies in the podcast. 

Dennis leads teams of strategists across Liquid’s offices, providing expertise, mentoring and consulting on a wide range of significant strategic branding initiatives.  Clients include GE, John Deere, Microsoft, Nasdaq, Nordstrom, PayPal, Silicon Valley Bank and Walmart. Dennis’ particular expertise lies in what they call ‘The Swarm Method’. Swarming is a way of helping businesses pull the solution to a problem from the very essence of their being. It involves not just sitting down with the executive team and hashing out details, but running a workshop with as many stakeholders as possible, across your whole organisation, to pool resources and conduct an incredibly diverse brainstorming session.

“We’re solving brand problems, we’re designing brand strategies, we’re designing culture for workplace culture, we’re doing customer experience mapping and all kinds of things through the swarming method.”

If you haven’t tried swarming, we hope this episode gives you the impetus to go away and start innovating in your own business. There’s collaborating, and then there’s swarming.

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A Word of Good is the workplace wellbeing podcast inspired by the best-selling and award-wining Employee Experience book, ‘A World of Good’ by Gethin Nadin.
Each episode, Gethin will speak to a different guest to learn about an aspect of workplace wellbeing and share ideas on how you can make work a better place to be. Gethin will speak to think tanks, academics and charities, CEO’s and neuroscientists covering everything from financial wellbeing to workplace design and mental health.

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If you lead a team, a division, or an organization, you know that one of the essentials to success is knowing where you stand relative to your goals. In my book, The 17 Indisputable Laws of Teamwork, I write about “The Law of the Scoreboard,” which states: The team can make adjustments when it knows where it stands.


We’ve all heard the expression, “There aren’t enough hours in the day.” In truth, we’ve likely all said it at some point. Time management is a struggle for everybody, but especially entrepreneurs, CEOs and founders.


When disruption strikes a business, it is natural for its leaders to try to defend it by focusing on core business activities and improving current products and practices, even while creating a sense of urgency to bring about change. In a survey of 486 global CEOs PwC undertook in 2019, a significant majority said this was a good response to disruptive new entrants.

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Smart people do dumb things. Here’s the proof: How much money would you have right now if I gave you the ability to unwind any three financial decisions you have ever made? Years ago, after suffering a humiliatingly large dumb tax, it dawned on me that I have a seemingly unlimited ability to hit unforced errors and sabotage my business and financial success. I suspect you do, too. It turns out that the key to getting rich (and staying that way) is to avoid doing stupid things. I don’t need to do more smart things. I just need to make fewer dumb mistakes. The vast majority of our dumb tax is a direct result of emotional, overly optimistic and poorly thought out decisions. Every one of those three decisions you would love to unwind was an avoidable mistake. Thinking is critical to sustainable success in business; said another way, business is an intellectual sport. The principles and structure suggested in The Road Less Stupid will enable anyone, (regardless of the size of the business, the currency or the industry) to run their business more effectively, make more money, and dramatically increase the likelihood of keeping that money. It all hinges on Thinking Time. This is a business book for business readers who want to learn the principles and strategies of making great decisions and minimizing risk. 


The long-awaited follow-up to the international bestsellers, Business Model Generation and Value Proposition Design Alex Osterwalder and Yves Pigneurs’ Business Model Canvas changed the way the world creates and plans new business models. It has been used by corporations and startups and consultants around the world and is taught in hundreds of universities. After years of researching how the world’s best companies develop, test, and scale new business models, the authors have produced their definitive work. The Invincible Company explains what every organization can learn from the business models of the world’s most exciting companies. The book explains how companies such as Amazon, IKEA, Airbnb, Microsoft, and Logitech, have been able to create immensely successful businesses and disrupt entire industries. At the core of these successes are not just great products and services, but profitable, innovative business models – and the ability to improve existing business models while consistently launching new ones. 


Soon, people will be moving back to your offices. Take the opportunity now to run through the ‘sabotage exercise’ (click below for more info). Define a team charter or positive rituals and behaviours that you can carry into a hybrid world of remote and office working.  It can be pretty lonely dialling into a conference call when you’re the only one still at home, so work out your approach now before you face this challenge.  

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