Better 1:1 meetings for your team | Issue #174
10 proven tips for better 1:1 meetings with your team
So you’ve decided to ditch annual appraisals after reading last week’s blog. Congratulations! You won’t regret it. Instead, you want to move towards a culture of coaching and regular feedback. You’ve put in place job scorecards, OKRs and a behavioural framework based on your core values. These will help everyone in your company get clear on what’s expected of them and what good looks like.
Now you need a mechanism to keep all these wheels turning in your business. And based on my experience leading fast-growing tech companies, by far the best is 1:1s. But how do you get the best out of every check-in with a team member? And how do you coach them to higher performance?
Why Referrals Are Essential For Business Growth And Reputation with NPS Creator, Fred Reichheld
How loyal are your customers and employees? How likely are they to refer your organisation to their colleagues and friends?
This is the basis of the Net Promoter System, a way of measuring customer retention devised by Fred Reichheld in the 1990s. Because Fred realised that if you increase customer retention, your profits will grow.
He assumed that having discovered this and told people about it, all businesses would instantly put customers first. That what he’d come up with was a one and done thing. He hadn’t realised how hard it would be to change mindset.
Fred invented the Net Promoter Score so that businesses could measure this thing that drives retention. And he found that it all boils down to one simple question – would you recommend X company to a friend or colleague? It’s that simple. Yet here we are, some 20+ years later still arguing about NPS.
So Fred’s written another book called – Winning On Purpose, The Unbeatable Strategy Of Loving Customers (link below), and it’s a more accountancy-based metric i.e. earned revenue or earned growth rate.
This is a truly fantastic conversation with Fred, we enjoyed it immensely, we’re sure you will too.
Recommended Podcasts
In this podcast, Nick will show you how to scale up your business and your life! So you can achieve greater freedom, wealth and impact, and live life on your terms.
Recommended Articles
The role of Love Quotient in developing and sustaining high-performance teams
Over the past 20-plus months, the entire world has had to respond to increasing levels of economic, political and social uncertainty, thanks largely to the Covid-19 pandemic. Back in the spring of 2020, seemingly overnight, many employers had to immediately pivot and learn how to run their organization with a remote team. Some leaders and organizations were better prepared and equipped for this rapid change, while many had to struggle just to keep the doors open.
Billionaire Airbnb CEO Brian Chesky Will Live Full-Time In Airbnb Properties
Brian Chesky, the billionaire CEO and co-founder of Airbnb, said Tuesday that he will permanently live in a rotation of properties listed by the home rental company, furthering Airbnb’s commitment to remote work – an emphasis that is also a boon to the company’s long-term rental business.
The Subversive Genius of Extremely Slow Email
Every day, the mail still comes. My postal carrier drives her proud van onto the street and then climbs each stoop by foot. The service remains essential, but not as a communications channel. I receive ads and bills, mostly, and the occasional newspaper clipping from my mom. For talking to people, I use email and text and social networking. The mail is a ritual but also a relic.
Recommended Reads
Up the Organization by Robert Townsend
Although it was first published more than thirty-five years ago, Up the Organization continues to top the lists of best business books by groups as diverse as the American Management Association, Strategy + Business (Booz Allen Hamilton), and The Wharton Center for Leadership and Change Management. 1-800-CEO-READ ranks Townsend’s bestseller first among eighty books that “every manager must-read.” This commemorative edition offers a new generation the benefit of Robert Townsend’s timeless wisdom as well as reflections on his work and life by those who knew and worked with him. This groundbreaking book continues to remind us not to get mired in all those sacred organizational routines that stifle people and strangle both profits and profitability. He shows a way to humanize business and a way to have fun while making it all work better than it ever worked before.
Idea to Execution by Ari Meisel & Nick Sonnenberg
When Ari Meisel and Nick Sonnenberg launched their high-end virtual assistant (VA) company, Less Doing™, they changed the culture of startups forever, effectively debunking the gospel that every new venture requires months of pre-planning and a hefty investment of capital. A business born from scribbled notes on a cocktail napkin during dinner was an up-and-running concern less than 24 hours later, ingeniously brought to life with the help of free, readily available digital tools and apps and no outlay of cash whatsoever. Meisel and Sonnenberg reveal how a scalable startup is done to perfection in this fascinating and informative chronicle of their first year in business together. An essential read for any budding entrepreneur, it follows the creative commercial process from inspiration to inception to success, detailing a bold new approach to 21st century business based on a fearless ingenuity and a willingness to rewrite the rules.
MEANINGFUL ACTION FOR MONDAY
Put your customer at the core of your purpose
In his book, Winning on Purpose, Fred Reichheld says that only 10% of CEOs surveyed have clients at the core of their purpose. He thinks it should be 100%.
With this in mind, at our team meeting this week, we changed our purpose to ‘enrich clients’ lives. Then, we realised it should be ‘enrich people’s lives’ as we also provide value to other business leaders through our weekly podcasts, blogs and insights. So, review your core purpose. Do you have your customer at its core? If you don’t, you should read Reichheld’s book and think about your purpose again.
Upcoming events
Like Minds Nudge Ideas Festival, Exeter (UK) – 25th March
After 19 months of online-only, the Nudge Ideas Festival is back, in-person at the stunning Winslade Manor at Winslade Park, just outside Exeter. It will be an intimate event designed around engagement and collaboration. Places are limited to 100 (plus our speakers), so don’t miss out!
If you’re interested to attend, click below and pre-register on their event page.
Quote of the week
“One-on-ones provide an excellent mechanism for information and ideas to flow up the organization and should be part of your design.”
Ben Horowitz
Dominic Monkhouse
Dominic offers business coaching and management development, strategy planning and organisational change, using tried and tested methods to launch your organisation onto an unparalleled growth trajectory. His programme is a function of his broad experience, his deep expertise and a proven process used by over 2,700 firms worldwide.