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Do you talk to your customers often? | Issue #210

How customer feedback data is just as important as financial data

Think back to your last Executive meeting. Was there any discussion of customer feedback? If so, was this dominated by one or two people whilst the rest stayed silent? It’s not unusual to find little, if any, shared customer intelligence within Executive Teams. Often, there’s no formal process for keeping tabs on feedback and unequal accountability for customer relationships. 

This is dangerous. Without a collective finger on the pulse of your business, how can your Executive Team build an effective strategy? To my mind, customer feedback data is as important as financial data. It merits the same airtime in meetings and should feed all decisions in your company.

From Coaching Habit to How to Begin with Michael Bungay Stanier

Do you want to be a force for change in the world? Of course you do, but how to begin? That’s actually the title of Michael Bungay Stanier’s latest book – How To Begin, a book written to help people be ambitious for themselves, for the world, to help them find their Worthy Goal, and start something thrilling, important, and daunting.

Best known for writing The Coaching Habit, a best selling coaching book that’s sold over 1.2 million copies world wide, Michael is back on The Melting Pot once more to talk about how you can figure out what that thing is you want to do, and then how you stop procrastinating so you can go and have an impact. 

To hear all this and more, download and listen today.

2 Pages with MBS

Michael Bungay Stanier hosts the podcast where brilliant people read the best two pages of a favourite book. Listen as authors, leaders, activists, academics, celebrities, and entrepreneurs dig in with MBS to explore the insights and ideas within. Whether it’s books that inspire leadership, change, self-development and growth, power, strategy, ambition, productivity, or creativity and innovation – this is hand-curated wisdom from people who know.

To Get People Back in the Office, Make It Social

The value of the office is the people, not the place. When asked what would motivate them to come into the office, employees had a resounding answer: social time with coworkers: 85% of employees would be motivated to go into the office to rebuild team bonds.

Why Malcolm Gladwell (and Many Leaders) Get Remote Work All Wrong

Gustavo Razzetti addresses the most common beliefs that get in the way of remote work and shares insights from his new book Remote, Not Distant to help you challenge your assumptions. I deeply admire Gustavo, but I think he falls into his own trap in this article.

The No. 1 perk that will bring Gen Z and millennials into the office, according to Microsoft

Younger people are “especially keen” to use the office to connect with their co-workers, Microsoft’s report notes: 78% of Gen Z and millennials said they’re particularly motivated to work in person by seeing their work friends.

How To Begin by Michael Bungay Stanier

Michel Bungay Stanier is here to help you reclaim your ambition, figure out what you should do that matters… and begin. This is your practical guide to finding the focus and courage to set a Worthy Goal: one that lights you up, compels you to grow, and serves a bigger game by being thrilling, important, and daunting. With Michael’s trademark humor, compassion, and laser-focused clarity, you’ll walk through a tested process to: find and strengthen your Worthy Goal to the very best it can be; get absolutely clear on your commitment so you know what you’re up for; develop the resources to cross the threshold, so you don’t have to travel alone; build momentum, progress, and impact. Don’t regret a life half-lived. Use this book to start doing something that matters.

News From The Farm

Scale Up Workshop – 15th November

Join Dominic Monkhouse for an intensive half-day strategy session at Foundry Farm in the New Forest. A results-driven workshop in an intimate setting where you and five other business leaders will get the opportunity to work ON the business and come back with actionable ideas to implement the next day.

Join Dominic on Tuesday, 15th November in the New Forest (UK).

Reserve your place now

Upcoming Events

Increase your influence, leadership and impact at work with Liz Wiseman – 18th October

In a new Global Headline event, Liz Wiseman, bestselling author of Multipliers and Impact Players combines her brightest work to help leaders build sustainable, high-performing teams where everyone’s contribution is valued. 

In this 2 hour live virtual event, Liz will share what the most influential leaders do differently to get everyone performing at their peak.

CEO Bootcamp with Verne Harnish & Dominic Monkhouse – 28th-31st March, 2023

3 days to work deeply “on” the business, and address questions that will break open your creative side – in addition to Verne’s one-on-one sessions – is the power of the event. The CEOs and their #2s who participated in last Vail CEO Boot Camp unanimously said that it was ‘the most impactful executive education they’ve experienced’.

Limited offer for 8 CEOs and their #2’s.
28th-31st March, 2023, Lucknam Park Hotel & Spa, near Bath (UK).

Quote of the week

“I think it’s very important to have a feedback loop, where you’re constantly thinking about what you’ve done and how you could be doing it better.”

Elon Musk

Dominic Monkhouse

Dominic offers business coaching and management development, strategy planning and organisational change, using tried and tested methods to launch your organisation onto an unparalleled growth trajectory. His programme is a function of his broad experience, his deep expertise and a proven process used by over 2,700 firms worldwide.

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