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Chief of Staff vs Executive Assistant – are you clear on the difference?

You’re CEO of a fast-growing business. You’ve assembled a high performing leadership team with energy, ideas and vision. But you’re finding it hard to hold them to account. That’s not unusual. Many of our clients are great at strategy, but execution and attention to detail aren’t their strength. 

It constantly amazes me how often I work with clients in smaller businesses with no support for themselves or their Executive team. Perhaps you can see there’s a project management gap, but you’re not sure what you need. Possibly an Executive Assistant? Or a Chief of Staff? Let’s get clear on the difference between them.

What It Takes to Build an Organisation’s Culture with James L Heskett

Do your employees love your business? asks James L Heskett, UPS Foundation Professor Emeritus at Harvard Business School and author of Win from Within. Because if your employees don’t love your company, your customers won’t love it either. 

In Win from Within, James argues about the importance of building organisational culture for competitive advantage. 

Why is your company culture so important? Because, argues James, if you need to attract customers, then you need to have great employees. And to attract great employees, you need to have a great environment that encourages them to come join you and to stay the course. 

In fact, the most amazingly successful businesses, says James, are those who have at their heart the trifecta of employee engagement, customer engagement, and sales, growth and profit levels for the investor. 

Does yours? 

To find out more, download and listen to this episode today.

Predictable Revenue

Co-hosted by the best selling author of Predictable Revenue and early Salesforce employee, Aaron Ross and his co-founder/the CEO of Predictable Revenue, Collin Stewart. Their goal is to help the audience learn sales development, coaching, and prospecting best practices from people that are currently building or have built SDR teams.

Successful Scaling During High-Growth: Put The Right Leaders In Place

Ariel Katz, CEO of H1: ‘Our experience shows that CEOs who focus their time almost exclusively on hiring the right managers during periods of high growth will put the foundation in place that they desperately need in order to grow without breaking.’

The Best Leaders Have a Contagious Positive Energy

Positively energizing leaders are more crucial than ever. Positive relational energy —the energy exchanged between people that helps uplift, enthuse, and renew them — however, is not the superficial demonstration of false positivity, like trying to think happy thoughts or turning a blind eye to the very real stresses and pressures overloaded employees are experiencing. Rather, it is the active demonstration of values.

How good is your say-to-do ratio?

Think for a moment about all the colleagues in your immediate circle, whether they are your peers or people you manage. Which of them can be trusted to follow through when they say they are going to do something? And which ones make you think, “Hmm, that’s probably not going to happen. I’ll have to follow up”?

Win From Within by James Heskett

James Heskett provides a roadmap for achievable and fast-paced culture change. He demonstrates that an effective culture supplies the trust that makes managing change of all kinds easier. It provides a foundation on which changes in strategy can be based, and it’s a competitive edge that can’t easily be hacked or copied. Examining leading companies around the world, Heskett details how organizational culture makes employees more loyal, more productive, and more creative. He discusses how to quantify its effects in order to sell the notion of culture change to the organization and considers how to preserve an organization’s culture in the face of the trend toward remote work hastened by the COVID-19 pandemic. Showing how leadership can bring about significant changes in a surprisingly short time span, Win from Within offers a playbook for developing and deploying culture that enables outsized results. It is a groundbreaking demonstration of organizational culture’s role as a foundation for strategic success―and its measurable impact on the bottom line.

Moonshot by Albert Bourla

A riveting, fast-paced, inside look at one of the most incredible private sector achievements in history, Moonshot recounts the intensive nine months in 2020 when the scientists at Pfizer, under the visionary leadership of Dr. Albert Bourla, made “the impossible possible”―creating, testing, and manufacturing a safe and effective Covid-19 vaccine that previously would have taken years to develop. Moonshot describes best practices that can be used to address the multiple, unprecedented challenges our world faces, reveals Pfizer’s implementation of scientific breakthroughs at a record-breaking pace, and offers leadership lessons that can help anyone successfully manage their own seemingly unsolvable problems. As Dr. Bourla explains, “I am sharing the story of our moonshot―the challenges we faced, the lessons we learned, and the core values that allowed us to make it happen―in hopes that it might inspire and inform your own moonshot, whatever that may be.”

News from the farm

Scale Up workshop with Dominic Monkhouse

Are you on your way to achieving the goals you set up for this year? Is your team aligned and rowing in the same direction to execute your vision? Are you using the right OKRs to measure what matters in your business?

 If your answer is no, or if you hesitated, this is for you.

Join Dominic Monkhouse on 23rd June for a half-day session to get away from the uproar of the everyday commercial world and look at your business afresh – and leave withfresh perspectives and a set of proven tools to equip your business against any obstacles or disruptions the future might hold.

Only 6 seats available

Save yours today


Review your meeting rhythm and make sure you commit to it

Last week a client told me that their Monday meetings with the team are a disaster. Why? Because they were random and ad-hoc. When people tell me that daily huddles are rubbish, it’s because they’re probably not using a standard agenda for those meetings (e.g. Level 10 meetings). And they’re not having other meetings. For instance, without strategic meetings to set your OKRs, what are you going to talk about in your daily huddles? 

 Commit to a set of meetings: a daily huddle, a weekly tactical meeting, monthly and quarterly strategic meetings, and annual planning two-day off-sites. They are all essential and they should connect with each other. If you don’t, your meetings will be sh*t. You’ll be trying to do different things in the same meeting and that doesn’t work. So, review your meeting rhythm and make sure you have all of them in place.

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Upcoming events

Gallup Webinar: How to keep your top talent – 11th May

In this webinar, Gallup workplace culture specialists Ramez Lasheen and Michelle Webb will share analysis and insights on why wellbeing and psychological safety are important to talent retention and offer practical advice about how to improve them.

CEO Bootcamp with Verne Harnish and Dominic Monkhouse – 12th -15th September

This September, join Verne Harnish and Dominic Monkhouse for a reinvigorating 4-day boot camp in the UK. You will work closely with Verne and Dominic to find the answers to those questions and uncover those opportunities you’re overlooking, which will truly help you move the needle in your business.

Join Verne and Dominic at Lucknam Park Hotel & Spa, near Bath (UK).

Quote of the week

“Success is the simple ability of leaders to delegate and let go.”

Richard Branson

Dominic Monkhouse

Dominic offers business coaching and management development, strategy planning and organisational change, using tried and tested methods to launch your organisation onto an unparalleled growth trajectory. His programme is a function of his broad experience, his deep expertise and a proven process used by over 2,700 firms worldwide.

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