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Said thank you recently?


When did you last thank a member of your team?  Yesterday?  Last week?  Can’t remember?  For some of us, it comes easily. For others, it’s much more challenging.  But one thing’s true.  Praise and celebration make a massive difference to staff engagement.  Yet they’re often overlooked or forgotten in the everyday busy-ness of work.

Why is this?  It’s such a simple thing to do.  Maybe it’s cultural.  In some places, it’s like praise and celebration have been engineered out of the fabric of the workplace.  Or could it be down to our education system, focusing more on weaknesses than strengths?  According to Gallup, two-thirds of staff can’t recall recent praise or recognition.  What a sad state of affairs!

If you’re anything like me, you’ll find praise and celebration hard.  They just don’t come naturally. Looking through the lens of CliftonStrengths® (my preferred personality profiling tool), one of my top five strengths is ‘Achiever’. No surprise there. I’ve always driven myself hard and thrive on goals. But the ‘basement’ of this strength is forgetting to praise, say thank you or celebrate success.  It just doesn’t occur to me.

So, if it doesn’t come easily, what are you to do?  How do you create a culture of praise and celebration in your business?

Being A Black Woman In Tech With Flavilla Fongang

If you’re struggling to get customers for your business, then Flavilla Fongang, the effervescent managing director and founder of 3 Colours Rule, an award-winning creative branding and neuromarketing agency, has written a book 99 Strategies To Get Customers

In today’s fantastic conversation, Flavilla talks about some of her favourite strategies from the book, so grab a pen and paper and take note of how to get the most out of your business. 

But Flavilla isn’t someone who has just one plate spinning at a time. She’s a serial entrepreneur. An international speaker. She’s a brand ambassador for the BBC. She hosts the Tech Brains Talk podcast providing insights and advice to tech entrepreneurs and companies. She’s also the founder of Tech London Advocates (TLA) for Black Women in Tech, where she puts black women on a pedestal. 

We discuss the thousand women that Flavilla now has in the UK in TLA, and how TLA is doing fantastic work to promote equality for women and black women in technology. 

This is a really illuminating conversation, we hope you enjoy it as much as we did. 

Remembering Tony Hsieh

Tony Hsieh was a pioneer in employee happiness and wellbeing, and firmly believed they were essential to business success. As an early friend and supporter of Friday Pulse, Founder & CEO, Nic Marks offers his own personal tribute to Tony.

Lead from the Heart

Join best-selling leadership author Mark C. Crowley as he meets with some of the world’s top researchers, authors, scientists and CEOs – all of whom share one big thing in common: their work in some meaningful way proves that leading with greater heart has become essential to the success of 21st Century workplaces.

Building a Better Workplace Starts with Saying “Thanks”

It can feel like there’s little to be grateful for these days. Many of us are stressed about our health, our finances, and our jobs and these worries can create a vicious downward spiral, impacting our physical and mental health, hurting our performance at work, and straining our relationships. When we lose sight of the positive and focus on the negative, we’re more likely treat our colleagues poorly; we might insult them, talk about them behind their backs, and ignore or exclude them.

How to Actually Encourage Employee Accountability

Fewer words in corporate vernacular induce a tighter wince than “accountability,” and for good reason. Companies and leaders have grappled with what it is and how to achieve it effectively for decades. Ask anyone if they look forward to their performance evaluation or periodic check-in with their boss, and most will give an emphatic “no.”

Disagreement Doesn’t Have to Be Divisive

A well-functioning organization, like a well-functioning society, requires employees and leaders alike to have productive conversations, even in the face of different views and opinions — in fact, especially in the face of such differences.

Delivering Happiness: A Path to Profits, Passion and Purpose by Tony Hsieh

In this book, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, Delivering Happiness shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own.

BE 2.0 (Beyond Entrepreneurship 2.0) by Jim Collins

What’s the roadmap to create a company that not only survives its infancy but thrives, changing the world for decades to come? Nine years before the publication of his epochal bestseller Good to Great, Jim Collins and his mentor, Bill Lazier, answered this question in their bestselling book, Beyond Entrepreneurship. This book left a definitive mark on the business community, influencing the young pioneers who were, at that time, creating the technology revolution that was birthing in Silicon Valley. Decades later, successive generations of entrepreneurs still turn to the strategies outlined in Beyond Entrepreneurship to answer the most pressing business questions.


Learn to disagree without being divisive

Many of us try to avoid conversations with those who have a sharply different point of view, or we try to convince them that they’re wrong. Neither approach is very productive. It’s possible to have healthy disagreements by employing a few tactics. Start by acknowledging the other person’s perspective, whether you agree with it or not. Say something like, “I understand where you’re coming from,” or, “Thank you for sharing your position,” before you state your point of view. Also, demonstrate humility. While confidence is important in making persuasive arguments, too much of it can be abrasive and even offensive. And be sure to phrase your argument in positive terms. For instance, you could say something like, “Let’s consider the possible benefits of having fewer people working on the marketing initiative,” rather than “We shouldn’t have any more people working on the marketing initiative.” Finally, if things start to get heated, reiterate areas of agreement — even if they’re small and obvious. Something simple, such as “We both want this pandemic to end,” or “We agree that social distancing is presenting unprecedented challenges,” can reestablish common ground. These strategies can help loosen gridlock, animosity, and resentment and open the door for connection.

Upcoming Events

Prescription For Growth – 27th of January, 2021

A special workshop presented by Justin Roff-Marsh (author of The Machine) and hosted by Dominic Monkhouse at Foundry Farm near Salisbury. Join 21 of your peers (owners and senior executives from mid-sized businesses) and design a simple (but detailed) plan to expedite the growth of your organization.

Scaling Up Business Growth Workshop, Foundry Farm near Salisbury – 18th of March 2021

When the going gets tough, attitude trumps everything. Don’t let COVID-19 beat you into the ground and take your business. Treat this pandemic as an accelerator. The “one thing” you’ve been looking for to pivot, re-evaluate or simply get shit done. Join us on our farm in Wiltshire to walk through our Scaling Up growth programme.

Acetech Summit, Whistler – April 2021 (dates TBA)

An exclusive annual gathering of high-growth tech CEOs. This powerful three-day summit will transform how you define success and deliver growth in 2020 and beyond.

Quote of the week

“Your personal core values define who you are, and a company’s core values ultimately define the company’s character and brand. For individuals, character is destiny. For organizations, culture is destiny.”

Tony Hsieh

Dominic Monkhouse

Dominic offers business coaching and management development, strategy planning and organisational change, using tried and tested methods to launch your organisation onto an unparalleled growth trajectory. His programme is a function of his broad experience, his deep expertise and a proven process used by over 2,700 firms worldwide.

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