Creating The Right Surroundings For Growth | The Melting Pot Newsletter | #64
HOW TO CREATE THE RIGHT SURROUNDINGS FOR GROWTH (ROCKEFELLER HABIT #10)
You’re an ambitious CEO with your sights set on growth. You want to scale-up and have a plan to get there. Before you undo the ropes and cast off, there’s one last Rockefeller Habit to consider. The tenth and final Habit in the execution framework designed by Verne Harnish centres on office environment. And, specifically, whether your staff are surrounded by visible reminders of your plans and performance.
Why does this matter? It’s simple really. The right surroundings will keep people on track and working towards the same goal. Your success depends on this. As I mentioned in last week’s blog, every member of your team needs to understand the game they’re playing, the rules and the score in real-time. You can use your office environment to help with this clarity.
Steering your ship through uncertain times
What’s the difference between skippering a yacht around the world and leading a multinational organisation? Well, according to Brendan Hall – inspirational speaker, leadership author and winning skipper of the world’s most demanding sailing event (at only 27) – not a huge amount.
You see Brendan has taken his experiences skippering the winning yacht in The Clipper Round the World Race and applied them to the world of business. Because when you’re in the middle of the ocean and face a mutiny from your crew early on, there’s not a whole lot you can do. You can either give up and lose the race, or take their feedback on board, abruptly change your leadership style, make damn sure everyone has the time of their lives and, ultimately, win. And that’s just what Brendan did.
“Good leadership in any industry kind of looks the same. So, the experience I had, and the lessons that I can give my clients, are highly relevant to leading a startup or more established business or perhaps some strata of management in a global organisation.”
We tell our children unsettling fairy tales to teach them valuable life lessons, but these Cautionary Tales are for the education of the grown ups – and they are all true. Tim Harford (Financial Times, BBC, author of “Messy” and “The Undercover Economist”) brings you stories of awful human error, tragic catastrophes, daring heists and hilarious fiascos. They’ll delight you, scare you, but also make you wiser.
It’s widely accepted that if you are in sales, you will have a quota. Achieve your quota, good job. Miss your quota, bad job. Miss your quota by a lot or miss it multiple times: no job. This creates stress for individual sellers and the sales organization as a whole.
If you ask people what’s wrong with corporate workplaces, it won’t take long before you hear someone mention something about being put into a performance bucket. The A bucket is for the best, and the C bucket is for the underperformers. The middle and most common bucket is B, as it spares the supervisor from having to justify why an individual is exceptional or on the verge of getting fired. The problem is that ranking someone against their peers is not the ranking that matters and is counterproductive in terms of building an exceptional corporate culture.
An extensive study into happiness and productivity has found that workers are 13% more productive when happy. The research was conducted in the contact centres of British telecoms firm BT over a six month period by Jan-Emmanuel De Neve (Saïd Business School, University of Oxford) George Ward (MIT) and Clement Bellet (Erasmus University Rotterdam).
‘We found that when workers are happier, they work faster by making more calls per hour worked and, importantly, convert more calls to sales,’ states Professor De Neve.
If someone stole your wallet, you’d notice it. So why don’t people notice when they are robbed of something much more valuable than their wallet – Time? Today’s workers are drowning: nonstop requests for time, days filled to the brim with meetings, and endless nights spent heroically fixing the latest problems. This churn and burn is creating a workforce constantly on the edge of burnout. In this timely book, IT time management expert Dominica DeGrandis reveals the real crime of the century – time theft, one of the most costly factors impacting enterprises in their day-to-day operations. Through simple solutions that make work visible, DeGrandis helps people round up the five thieves of time and take back their lives with time-saving solutions.
No gimmicks. No Hyperbole. No Magic Bullet. The Compound Effect is based on the principle that decisions shape your destiny. Little, everyday decisions will either take you to the life you desire or to disaster by default. Darren Hardy, the publisher of Success Magazine, presents The Compound Effect, a distillation of the fundamental principles that have guided the most phenomenal achievements in business, relationships, and beyond. This easy-to-use, step-by-step operating system allows you to multiply your success, chart your progress, and achieve any desire. If you’re serious about living an extraordinary life, use the power of The Compound Effect to create the success you want.
MEANINGFUL ACTION FOR MONDAY
Word of mouth influences everything from recruitment to purchasing decisions. You need to take advantage of this.
Is there anything you do in your business that’s remarkable enough to make people talk? To be a true ‘talk trigger’, it needs to be something that sticks in the imagination of at least 30% of your customers or staff.
Good examples are the giant, helter-skelter slide we had slap bang in the middle of our offices at Peer 1. Or ‘Fanatical Support®’ at Rackspace. Or even the longest menu in the world at the Cheesecake Factory. If you don’t have a ‘talk trigger’, create one.