Skip to main content

Why your team needs healthy conflict | Issue #230

Why healthy conflict is a good thing (and how to build it in your team)

Imagine this. You’re in an Executive Team meeting. The discussion turns into a controversial decision. You go around the room, and there’s unanimous agreement. No dissenting voices at all. Satisfied with this consensus, you leave the room and congratulate yourself on a productive meeting.  

Except it isn’t productive. Because as soon as you leave, the muttering starts. Some of the team members have no intention of abiding by the decision.

If this is a familiar story, be warned. Patrick Lencioni calls it ‘fake harmony’, and it has no place in a high-performing team. It’s toxic and will hold your business back. If you suspect this is happening in your team, there are several things to work on. Most important is building your ‘healthy conflict’ muscle. Like any muscle, it must be regularly exercised and built up slowly. With time, it will strengthen and become more efficient. And your team will perform better as a result.

Creating Joy At Work with Chief Happiness Officer, Henry Stewart

This week on The Melting Pot, we learned from a long-time friend, Henry Stewart,  founder and Chief Happiness Officer of Happy, a company that helps organisations create happy workplaces. Henry and Dominic met many years ago when their organisations were competing for the Unisys Service Excellence Awards. Happy is the second happiest company in the UK or Best Place to Work, as measured by the Great Places to Work organisation, and number 15 in Europe.

Henry has an innovative approach to running a business and was part of the British pilot for four-day work weeks. Then, he decided to continue on that path, which resulted in 40% year-over-year revenue growth and increased productivity. He also implemented a salary transparency system, made the staff set his salary, and decided not to make any decisions, after which his employees took ownership of raising prices during the pandemic, which ultimately saved the company. Henry is now exploring Employee Ownership Trust and is happily living out his 4-day work week. 

Download and listen to this fantastic conversation today.

The School of Greatness

Lewis Howes is a New York Times best-selling author, 2x All-American athlete, keynote speaker, and entrepreneur. The School of Greatness shares inspiring interviews from the most successful people on the planet—world-renowned leaders in business, entertainment, sports, science, health, and literature—to inspire YOU to unlock your inner greatness and live your best life.

Your Strategy Needs a Story

Business strategy is usually born of a highly rational process, grounded in facts and analysis. Storytelling, often associated with fiction and entertainment, may seem like the antithesis of strategy. But the two are not incompatible. A clever strategy on paper is only the starting point for engaging those who will implement it. Strategies must also be communicated and understood — and they must motivate action.

How to Convey Your Company Culture in Job Descriptions

When it comes to finding the perfect candidate for a job, it’s not just about their qualifications and experience. Having a candidate that fits in with your company culture is just as important, if not more so. In fact, according to a study by Deloitte, 82% of companies believe that having a strong company culture is a potential competitive advantage.

The inside-out approach to customer-centricity

Companies in every industry are investing to improve the experience they deliver to customers, and for good reason. PwC research has found that a great customer experience can justify a price premium of 16%. Being customer-centric sounds easy but is tough to execute well.

Finding Flow by Mihaly Csikszentmihalyi

Part psychological study, part self-help book, Finding Flow is a prescriptive guide that helps us reclaim ownership of our lives. Based on a far-reaching study of thousands of individuals, Finding Flow contends that we often walk through our days unaware and out of touch with our emotional lives. Our inattention makes us constantly bounce between two extremes: during much of the day we live filled with the anxiety and pressures of our work and obligations, while during our leisure moments, we tend to live in passive boredom. The key, according to Csikszentmihalyi, is to challenge ourselves with tasks requiring a high degree of skill and commitment. Instead of watching television, play the piano. Transform a routine task by taking a different approach. In short, learn the joy of complete engagement. Thought they appear simple, the lessons in Finding Flow are life-altering.

Quote of the week

“Trust is knowing that when a team member does push you, they’re doing it because they care about the team.”

Patrick Lencioni

Dominic Monkhouse

Dominic offers business coaching and management development, strategy planning and organisational change, using tried and tested methods to launch your organisation onto an unparalleled growth trajectory. His programme is a function of his broad experience, his deep expertise and a proven process used by over 2,700 firms worldwide.

Receive Dominic Monkhouse’s expertise in your inbox every week

Sign up today and get your copy of F**K PLAN B: How to scale your technology business faster and achieve Plan A, the book that will change your business and your life.

    Receive Dominic Monkhouse’s expertise in your inbox every week

    Sign up today and get your copy of F**K PLAN B: How to scale your technology business faster and achieve Plan A, the book that will change your business and your life.

        Discovery Call | Business Growth Strategy Session

          Enquiry | Scaling Up Master Business Course