Privacy policy

1. Introduction

This privacy policy explains how D Monkhouse & Company Limited collects, uses, stores and protects personal data when you use this website, contact us through the Site, or engage with our services.

We process personal data in accordance with applicable UK data protection law, including the UK General Data Protection Regulation, the Data Protection Act 2018, and related privacy legislation as amended from time to time.

2. Who we are

D Monkhouse & Company Limited is the controller of personal data collected through this website.

D Monkhouse & Company Limited
Foundry Farm
Kiln Lane
Salisbury
Wiltshire
England
SP5 2HT

Company number: 08167880

3. Contact details

If you have any questions about this privacy policy or about how we handle your personal data, please contact us at helpgrow@monkhouseandcompany.com.

4. The personal data we collect

We may collect personal data that you provide directly to us, including:

• information submitted through contact forms or enquiry forms
• information provided when you sign up for newsletters, updates, downloads or events
• information provided when you enquire about or purchase services
• information required for billing, payment processing or record-keeping
• correspondence you send to us by email or through the Site

We may also collect limited technical and usage information through cookies, analytics tools and standard website logs so that we can operate, secure and improve the Site.

5. Why we use your personal data

We use personal data only where we have a lawful basis to do so. This may include:

• Legitimate interests: to operate the Site, respond to enquiries, improve our services, prevent fraud and protect the security of our systems, where those interests do not override your rights and freedoms
• Consent: where you choose to receive newsletters, marketing updates or other communications
• Contract: where we need your information to provide services you have requested or purchased, or to take steps at your request before entering into a contract
• Legal obligation: where we are required to keep records or disclose information to comply with law, regulation, tax or audit requirements

6. Sharing your personal data

We may share personal data with third parties who help us operate the business and deliver services. This may include payment processors, technology and website service providers, email and marketing service providers, and professional advisers or service partners where necessary.

Where we share personal data with third parties, we do so under appropriate contractual and confidentiality obligations.

7. International transfers

In some cases, personal data may be transferred outside the UK or EEA.

Where this happens, we use appropriate safeguards, which may include adequacy regulations, standard contractual clauses, or other lawful transfer mechanisms recognised under applicable data protection law.

8. Data retention

We keep personal data only for as long as it is needed for the purposes set out in this policy, or for as long as we are required to keep it by law.

Retention periods may vary depending on the type of data, the purpose for which it was collected, and any legal or regulatory obligations that apply.

9. Your rights

You may have the right to:

• request access to the personal data we hold about you
• ask us to correct inaccurate or incomplete data
• ask us to erase personal data in certain circumstances
• ask us to restrict or object to certain processing
• request transfer of your data to another provider where applicable
• withdraw consent for marketing communications at any time
• ask for information about automated decision-making where applicable

To exercise any of these rights, please contact helpgrow@monkhouseandcompany.com.

10. Complaints

If you have concerns about how we handle your personal data, please contact us first and we will try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office.

Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

11. Cookies and similar technologies

We use cookies and similar technologies to:

• recognise returning visitors
• understand how the Site is used, including through analytics tools such as Google Analytics
• help the Site function properly

You can control or disable cookies through your browser settings. Please note that disabling some cookies may affect how the Site functions.

12. Security

We take reasonable technical and organisational measures to protect personal data. These may include encryption in transit, access controls, firewalls, security review processes, and staff awareness and training.

No system is completely secure, but we take data security seriously and work to protect the information we hold.

13. Children

Our services and Site are not intended for children under 16.

If we become aware that we have collected personal data from a child under 16 without appropriate authority, we will take steps to delete it.

14. External links

This Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and you should review their privacy policies before providing personal data.

15. Changes to this policy

We may update this privacy policy from time to time to reflect changes in law, technology or our practices.

Any updated version will be published on this page with a revised date where appropriate.