Privacy Policy

1. Introduction

Here’s the deal: whenever you poke around on our website or use our services, we’ll need some of your personal data. This policy spells out exactly what we grab, why we grab it, and how we keep it safe—no corporate gobbledygook. And yes, we’re fully on board with UK GDPR and the Data Protection Act 2018 because messing that up isn’t an option.

2. Who’s in charge of your data?

Data collected through www.monkhouseandcompany.com is governed by Dominic Monkhouse (yes, that’s the boss’s name) of D Monkhouse & Company, Foundry Farm, Kiln Lane, Salisbury, SP5 2HT.

Got questions, concerns, or just want to vent? Drop our Privacy Officer a line at helpgrow@monkhouseandcompany.com or send a carrier pigeon to the farm—your call.

3. Why we’re snooping around (lawful grounds)

We only touch your data when one of these boxes is ticked:

It just makes sense. Better service, fraud prevention—provided it doesn’t screw you over.

You said “yes.” Newsletter, contact form—if you opt in, cool.

We owe you a service. You hire us, we need your details to do the job.

Law says so. Tax records, audits—no arguing there.

4. Data grab and why

The table below describes the information we collect and why we do so:

Date we grab	Why we grab it	Legal justification
IP address, browser specs & pages you visit	To figure out what’s broken, ward off cyber-jerks, and see which blog posts are a snoozefest	Legitimate interests
Contact details (via contact form)	To actually reply to you instead of ghosting you	Consent
Contact details (marketing)	To send you cool offers—but you can opt-out anytime	Legitimate interests
Comments and posts on our site	To let you shout into the void and for us to moderate the convo	Consent
Order & payment info	To bill you, ship your stuff, and keep the lights on	Contract necessity

5. Who else sees your data

We don’t just hoard your data. We pass it to folks who help us run the show—always under strict NDAs and data-protection handshakes. That might include:

Payment processors who handle your dosh.

Our sister companies, if we’ve got any surprises up our sleeve.

Tech wizards who keep the site online and emails flying.

Marketing gurus (they swear they won’t spam you).

6. Sending your data abroad

Sometimes your data goes on holiday outside the UK/EEA—don’t freak out. We only do it under rock-solid safeguards:

Our own fancy binding corporate rules or codes if we can swing it.

Countries the EU trusts (adequacy decisions).

Standard contractual clauses blessed by the ICO.

7. How long we keep your data

We don’t hoard forever. Your data sticks around only as long as needed for the reasons above or to satisfy legal requirements. Curious about specifics? Ping us.

8. Your GDPR superpowers

You’re in charge. You can:

• Peek at the data we hold.
• Fix any errors.
• Bin it (in some cases).
• Pause how we use it.
• Ship it to another provider.
• Say “no thanks” to marketing or legit-interest processing.
• Demand a real human review if bots make decisions about you.

Just email helpgrow@monkhouseandcompany.com. We’ll sort it.

9. Not Happy?

Tell us—seriously. Or if you’d rather kick off with the ICO, head to ico.org.uk/concerns/ or ring 0303 123 1113. No hard feelings.

10. Cookies (not the chocolate chip kind)

We drop a few cookies to:

• Remember if you’re a repeat offender (aka returning visitor).
• See which pages you love (Google Analytics).
• Keep the site running smoothly.

Don’t want them? Tinker with your browser’s cookie settings and banish them to the netherworld.

11. Policy updates

We’ll tweak this policy from time to time (because laws change, tech moves fast, yada yada). If we do anything major, we’ll shout about it on the site or drop you an email. Otherwise, it’s on you to check back now and then.

We treat your data like the crown jewels: SSL encryption in transit, firewalls and access controls at rest, regular security audits, and staff training so they don’t click on suspicious links. In short, we’re not leaving the back door wide open.

13. Kid safe zone

Our services aren’t aimed at under-16s (that’s the law). If a youngster somehow gives us their data, we’ll delete it faster than you can say “waffle.” Parents, if you notice otherwise, holler at us.

14. Links to other rubbish

We might link out to other sites—news articles, partner tools, your cousin’s blog. We’re not responsible for their privacy shenanigans, so read their policies too.