Companies Ignoring AI Are About To Be Wiped Out
This isn’t a prediction. In Nikola Mrkšić’s words, and he has the data. “The companies that don’t use this to become much better to their customers will be wiped out. New challengers that use AI well will mop the floor with them.”
Nikola is the CEO and co-founder of PolyAI. His previous company was acquired by Apple.
He built a voice AI agent to handle bereavement calls for a financial services company. The AI scored higher on customer satisfaction than the human team.
In this episode, Nikola covers:
- How he runs founder mode at 300 people and why he is more in the weeds now than ever.
- Why B2B SaaS founders must plan for America from day one.
- Why AI outperformed humans on the most sensitive calls of someone’s day, and what that means for every business still protecting the “human touch.”
- Why building a customer service agent in an afternoon will destroy your NPS.
Watch the full episode here:
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