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How to craft a culture of accountabilityBlog / Culture Building August 11, 2023How to craft a culture of accountabilityCulture isn’t something that can be managed centrally. It’s an accumulation of what each manager and team does. It’s helpful …
Six proven ways to create a blame-free culture in your growing businessBlog / Culture Building June 23, 2023Six proven ways to create a blame-free culture in your growing businessThink back to the last time someone made a mistake in your business. How did they react? Did they get …
E252 | The Science of Engagement and Successful Management with Jim HarterPodcast / Culture Building June 20, 2023E252 | The Science of Engagement and Successful Management with Jim HarterThis week we learned from Gallup’s Chief Scientist of Workplace Management and Wellbeing, Jim Harter., Jim Harter. Jim is also …
Seven Ways to Create a Culture of Praise and Celebration in your business Blog / Culture Building May 19, 2023Seven Ways to Create a Culture of Praise and Celebration in your business When did you last thank a member of your team? Yesterday? Last week? Can’t remember? For some of us, it …
E241 | Delivering Outstanding Customer Service with Gene BrownePodcast / Culture Building April 4, 2023E241 | Delivering Outstanding Customer Service with Gene BrowneAre you delivering customer service that makes you proud? Or do you feel your industry is exempt from having happy …
E240 | Creating Effective and Engaging Meetings with Mamie K. StewartPodcast / Culture Building March 28, 2023E240 | Creating Effective and Engaging Meetings with Mamie K. StewartHave you ever felt that you were wasting your time in a meeting? When we ask clients this question, all …
Why healthy conflict is a good thing (and how to build it in your team)Blog / Culture Building February 24, 2023Why healthy conflict is a good thing (and how to build it in your team)Imagine this. You’re in an Executive Team meeting. The discussion turns into a controversial decision. You go around the room, and there’s …
E235 | Creating Joy At Work with Chief Happiness Officer, Henry StewartPodcast / Culture Building February 21, 2023E235 | Creating Joy At Work with Chief Happiness Officer, Henry StewartDo you believe in the power of building a happy workplace to grow your business? We definitely do, and this …
Stop Start ContinueBlog / Culture Building February 6, 2023The Best Technique for Feedback. Stop Start Continue.The Best Technique for Feedback. Stop Start Continue. Do you struggle with giving feedback? You’re not alone. Many of the entrepreneurs I …
E230 | Building A Culture of Trust Through Vulnerability with Ronan HarringtonPodcast / Culture Building January 17, 2023E230 | Building A Culture of Trust Through Vulnerability with Ronan HarringtonBuilding trust is at the heart of a high-performing team and a great culture. Sometimes, that trust comes from allowing …
E223 | How Human Connection Can Help A Business Achieve Excellence With Tom PetersPodcast / Culture Building November 29, 2022E223 | How Human Connection Can Help A Business Achieve Excellence With Tom PetersThe success of a company is measured by the happiness of its employees. And that applies to any industry. Improving …
E207 | Why Positive Psychology is for Everyone with Dr Vikki BarnesPodcast / Culture Building August 9, 2022E207 | Why Positive Psychology is for Everyone with Dr Vikki BarnesHow do you get people to bring their authentic selves to work? By building a culture of psychological safety in …
E206 | How to Design a Conducive Culture for the Modern Workplace with Gustavo RazzettiPodcast / Culture Building August 2, 2022E206 | How to Design a Conducive Culture for the Modern Workplace with Gustavo RazzettiHow can you help your team to do the best work of their lives? By building a conducive culture that …
E201 | How to Change Brains, Minds and Culture with David McRaneyPodcast / Culture Building June 28, 2022E201 | How to Change Brains, Minds and Culture with David McRaneyHow can you change someone’s mind? Don’t miss David McRaney, a science journalist fascinated with brains, minds, and culture, explain …
E200 | The Impact of Hybrid Work on Employees and Employers with Peter CappelliPodcast / Culture Building June 21, 2022E200 | The Impact of Hybrid Work on Employees and Employers with Peter CappelliWhat does the future of your office look like? Are all of your employees back to work yet? Or do …
E193 | What it Takes to Build an Organisation’s Culture with James L HeskettPodcast / Culture Building May 3, 2022E193 | What it Takes to Build an Organisation’s Culture with James L HeskettDo your employees love your business? asks James L Heskett, UPS Foundation Professor Emeritus at Harvard Business School and author …
A Bunch of Rotting ApplesBlog / Culture Building April 29, 20227 ways to deal with bad apples before they rot your businessThink back through your career. I bet you’ve come across a few bad apples. People who were rude, negative or liked …
bad applesBlog / Culture Building April 22, 2022How bad apples ruin it for the rest of usStruggling with productivity?  Ever stopped to wonder why?  Could you be carrying a few bad apples?  Look around any company …
E184 | How to Create a Culture of Accountability with Mark GreenPodcast / Culture Building March 1, 2022E184 | How to Create a Culture of Accountability with Mark GreenIf you’re the CEO and you think people should get to meetings on time, yet you don’t, that’s never going …
Why it’s vital to plan for the inflection points of growthBlog / Culture Building February 10, 2022Why it’s vital to plan for the inflection points of growthLet me ask you this.  Do you feel stuck?  Like all the fun’s gone out of work? Is profitability dropping?  …
E181 | How to Deliver Outstanding Customer Service with Jeff ToisterPodcast / Culture Building February 8, 2022E181 | How to Deliver Outstanding Customer Service with Jeff ToisterWhat do your customers say about you? What sort of customer experience do you deliver? Today’s guest, Jeff Toister, has …
1:1 meetingsBlog / Culture Building January 27, 202210 proven tips for better 1:1 meetings with your teamSo you’ve decided to ditch annual appraisals after reading last week’s blog. Congratulations! You won’t regret it.  Instead, you want …
salary transparencyBlog / Culture Building December 17, 2021Why salary transparency is such a good thingYou’ve decided you want to hire some impressive new talent.  They’re the A-Players you’ve been searching for to help you …
Toxic A-PlayerBlog / Culture Building December 3, 2021How To Deal With ‘Toxic A-Players’ Before They Wreck Your BusinessPicture the scene.  It’s Christmas in an M&S warehouse. A bunch of graduates have just been hired to help with …
core valuesBlog / Culture Building November 19, 2021Are your core values a load of old bollox?‘Integrity. Excellence. Teamwork. Quality’… recognise any of these?  Loads of businesses use them to describe their company values. And they …
E153 | Building a Recruitment Firm Centred Around Care & Respect with Simon La FossePodcast / Culture Building July 20, 2021E153 | Building a Recruitment Firm Centred Around Care & Respect with Simon La FosseIs making sure your company is a great place to work at the core of your recruitment strategy? Are you …
listeningBlog / Culture Building July 9, 2021How listening to your people will power your business growthYou know the importance of listening to customers. It’s a no-brainer. How else do you ensure good retention and satisfaction …
recruitmentBlog / Culture Building June 4, 2021The Ultimate Guide To Recruiting Top Talent For Your CompanyAs a CEO or business leader, you have to make sure that your company has the right talent in place …
Why getting your people back in the office could be the best decision you makeBlog / Culture Building May 28, 2021Why getting your people back in the office could be the best decision you makeWhen was the last time you surveyed your whole team about an important strategic decision you had to make? My …
E145 | The Importance Of Employee Experience with Ben WhitterPodcast / Culture Building May 25, 2021E145 | The Importance Of Employee Experience with Ben WhitterWhat is your employee experience like? Would your employees write rave reviews about their experience working at your organisation? Today’s …
The 8 essential elements of trust in businessBlog / Culture Building April 9, 2021The 8 essential elements of trust in businessShut your eyes, just for a moment. Imagine a world where you trusted everyone. What would be different?  Cars would …
dysfunctional behavioursBlog / Culture Building March 19, 2021How fixing dysfunctional behaviours will help your business grow‘It’s not my fault I missed my target.’  ‘There was nothing I could do.’ ‘All the world’s against me.’  Recognise …
E135 | The CEO Test With Adam Bryant & Kevin SharerPodcast / Culture Building March 16, 2021E135 | The CEO Test With Adam Bryant & Kevin SharerDo we really need another book on leadership? Well, when it’s been written by two global heavy hitters – Adam …
E134 | People, Culture & Leadership with Anouk AgussolPodcast / Culture Building March 9, 2021E134 | People, Culture & Leadership with Anouk AgussolScaling Your Startup with Anouk Agussol  Anouk Agussol is the founder and CEO at Unleashed, a far-from-your-average consultancy that supports …
Nic Marks at the Monkhouse & Company SummitPodcast / Culture Building February 27, 20212020 Summit Special: Happiness is a serious business, with Nic MarksIn this episode  Happiness vs work Nic Marks grew Friday Pulse from a career-long passion for work-life happiness. He draws …
culture disciplineBlog / Culture Building February 5, 2021How to create a culture of discipline for growthFeeling overwhelmed?  Or frustrated by slow progress? You’re not alone.  When they first come to me, my CEO clients are …
E128 | Measuring Employee Happiness In 2020 And Beyond with Nic MarksPodcast / Culture Building January 26, 2021E128 | Measuring Employee Happiness In 2020 And Beyond with Nic MarksIf you’re wondering how your team’s happiness is, or how you can support employee wellbeing and sustain team morale, then …
Remote onboardingBlog / Culture Building January 22, 2021How to make remote onboarding more effectiveOne of the biggest challenges of the pandemic is the loss of human connection. We’re all struggling with this, at …
E126 | How To Improve Customer Experience With Net Promoter ScorePodcast / Culture Building January 12, 2021E126 | How To Improve Customer Experience With Net Promoter ScoreDavid Tudehope is co-founder and CEO of Macquarie Telecom Group in Sydney, Australia, providing telecommunications, phones, data, data connections, data …
2020 Summit Special: Be More Pirate with Alex BarkerPodcast / Culture Building December 26, 20202020 Summit Special: Be More Pirate with Alex BarkerHere’s a podcast treat to be enjoyed by the fire this festive season, our second look back at the glorious …
How To Create A Culture Of Praise And CelebrationBlog / Culture Building December 4, 2020How To Create A Culture Of Praise And CelebrationWhen did you last thank a member of your team? Yesterday? Last week? Can’t remember? For some of us, it comes easily. For …
Why you need to prioritise learning in your teamsBlog / Culture Building November 27, 2020Why you need to prioritise learning in your teamsHere’s a question for you. How fast can you peddle a bike? 10mph? 20mph? You may know the answer because you’re an ardent cyclist …
How to build trust in high performing teamsBlog / Culture Building November 13, 2020How to build trust in high performing teamsBe honest.  When was the last time you put your hands up and said you got it wrong?  Or admitted …
E112 | How WD 40 Company Is Making Life Better with Garry RidgePodcast / Culture Building October 6, 2020E112 | How WD 40 Company Is Making Life Better with Garry RidgeEveryone’s heard of WD 40 company, it’s been a dependable staple of every garage and DIYer for over 50 years. …
E111 | How To Be More Pirate with Sam Conniff and Alex BarkerPodcast / Culture Building September 29, 2020E111 | How To Be More Pirate with Sam Conniff and Alex BarkerWhat did Steve Jobs and Blackbeard have in common? According to Sam Conniff, they were both pirates. Why would Sam …
E110 | How To Change Your Company Culture with Siobhán McHalePodcast / Culture Building September 22, 2020E110 | How To Change Your Company Culture with Siobhán McHaleIf your company culture could do with an overhaul, then who better to impart advice on this very topic than …
How to focus on the right things in your businessBlog / Culture Building September 4, 2020How to focus on the right things in your businessFeeling stuck?  Swimming against a tsunami of demands with no hope of moving forwards?  You’re not alone.  Many of the …
The best tool for designing a growth cultureBlog / Culture Building August 21, 2020The best tool for designing a growth cultureLooking to scale-up your business? Wondering where to start and how to put the right structure in place?  You could …
Why you need to practice to build a powerful cultureBlog / Culture Building July 23, 2020Why you need to practice to build a powerful cultureAre you deliberate about shaping the culture of your business? Or does it evolve around you with very little thought? …
How to ensure clear expectations for all your staffBlog / Culture Building July 17, 2020How to ensure clear expectations for all your staff‘I know what’s expected of me at work’.  It’s no coincidence that this is the first, foundational question of the …
9 powerful ways to unlock pride in your businessBlog / Culture Building July 10, 20209 powerful ways to unlock pride in your businessSetting high standards.  Believing in what you do.  Feeling part of a great team. These all come down to pride. People …
How to build a culture of responsibility in your businessBlog / Culture Building June 26, 2020How to build a culture of responsibility in your businessSimple question. Is your office kitchen a mess? Do people wash up their plates and mugs? Or leave them in the sink …
Gustavo RazzettiPodcast / Culture Building June 23, 2020E97 | How To Use The Culture Canvas with Gustavo RazzettiThese are uncertain times, and now more than ever, the success of your organisation can literally come down to its …
Why now is the best time to change the culture of your businessBlog / Culture Building June 19, 2020Why now is the best time to change the culture of your businessChange. It’s all around us. Everywhere you look, people are re-evaluating. The pandemic has made us realise that nothing is certain. It’s impossible …
Horst-Schulze-headshotPodcast / Core Customer June 16, 2020E96 | How To Build A Culture Of Excellence with Horst SchulzeWhile you will have heard of the Ritz Carlton hotel group, you may not necessarily know who founded it – …
Why is purpose so important to business culture?Blog / Culture Building June 12, 2020Why is purpose so important to business culture?Has COVID-19 made you re-think everything about your life? There’s no doubt that the period of lockdown has been a …
The 10 most important features of a strong and powerful cultureBlog / Culture Building June 5, 2020The 10 most important features of a strong and powerful cultureYou know business culture is important. But you’re not entirely sure why. Or how to influence the culture in your …
What is culture and why is it important?Blog / Culture Building May 29, 2020What is culture and why is it important?Picture the scene. Marks & Spencer. 1988. A warehouse up north. 50 students have just been hired over Christmas to …
Brett Putter HeadshotPodcast / Culture Building May 19, 2020E92 | Why You Shouldn’t Hire For Culture Fit with Brett PutterDo you recruit for ‘culture fit’? If you do, then you’re wasting your time, says Bretton Putter,  author and CEO …
Melissa Daimler HeadshotPodcast / Culture Building May 12, 2020E91 | Cultivating Company Culture in a Crisis with Melissa DaimlerHow is your company culture looking? Worried that it’s taken a hit during the ongoing pandemic? What can you do …
PPA-mainPodcast / Culture Building February 25, 2020E80 | Finding The Joy of Work with Bruce Daisley“We’re not really evolving, the way that we work… it’s no wonder that a lot of us are finding work …
Nic MarksPodcast / Culture Building February 18, 2020E79 | [Rebroadcast] Nic Marks: Measuring the Population’s HappinessToday’s guest is Nic Marks, CEO and Founder of Friday, the company Nic set up to track employee happiness, in …
How to deal with toxic employeesBlog / Culture Building January 24, 2020How to deal with toxic employeesIt’s so easy for corrosive attitudes to set in and spread like wildfire in a business.  Often they originate with …
Dominic Monkhouse HeadshotPodcast / Culture Building December 24, 2019E71 | Dominic Monkhouse – Scaling Up and Creating CultureDominic Monkhouse – Scaling Up and Creating Culture Today we are turning the spotlight on… Dominic Monkhouse himself. Hearing how he …
E68 | Steering your ship through uncertain times with Brendan HallPodcast / Culture Building December 3, 2019E68 | Steering your ship through uncertain times with Brendan HallWhat’s the difference between skippering a yacht around the world and leading a multinational organisation? Well, according to Brendan Hall, …
How to bring values and purpose to life in your business (Rockefeller Habit #7)Blog / Culture Building November 8, 2019How to bring values and purpose to life in your business (Rockefeller Habit #7)Feeling a bit cynical about the idea of company values and purpose?  Think they’re a load of corporate waffle dreamt …
Want your business to grow? Then you need to listen to your staff (Rockefeller Habit #5)Blog / Culture Building October 25, 2019Want your business to grow? Then you need to listen to your staff (Rockefeller Habit #5)Scaling a business isn’t easy.  It takes effort, dedication and a systematic approach.  You need to adopt new ways of …
Why nailing accountability is essential to growing your business (Rockefeller Habit #4)Blog / Culture Building October 18, 2019Why nailing accountability is essential to growing your business (Rockefeller Habit #4)Simple question.  Does your business have the right people, doing the right things in the right way?  It’s common for …
What is trust in business (and how do you build it?)Blog / Culture Building July 26, 2019What is trust in business (and how do you build it?)Do you trust your colleagues? Do they trust you?  Simple questions that are loaded with significance.  In theory, it’s easy …
Pulling out cuffsBlog / Culture Building July 12, 201910 ways for your business to make a good first impressionFirst impressions count, right? Everyone knows that.  It’s almost a cliché. There are various stats out there saying that judgements …
Jenny KitchenPodcast / Culture Building July 2, 2019E46 | Jenny Kitchen: How To Create a Great Environment for Your EmployeesOn today’s podcast we talk with Jenny Kitchen, MD of Yoyo Design, a company specialising in designing digital solutions so …
Nic MarksPodcast / Culture Building June 18, 2019E44 | Nic Marks: Measuring the Population’s HappinessToday’s guest is Nic Marks, CEO and Founder of Friday, the company Nic set up to track employee happiness, in …
Want to scale up? Then start praising your staff!Blog / Culture Building June 14, 2019Want to scale up? Then start praising your staff!Saying thank you. Noticing a job well done.  Spotting positive behaviour. These make a massive difference to staff engagement.  And …
E42 | FizzPopBANG: Creating an amazing brand by cultivating a brilliant culture with Carla Cringle and Imogen Pudduck.Podcast / Core Customer June 4, 2019E42 | FizzPopBANG: Creating an amazing brand by cultivating a brilliant culture with Carla Cringle and Imogen Pudduck.Today’s guests are Carla Cringle and Imogen Pudduck, co-founders of FizzPopBANG Ltd. Their tagline, “making people whistle on their way …
E40 | Discover the Power of Culture With the Cultural Strategist, Aga BajerPodcast / Culture Building May 21, 2019E40 | Discover the Power of Culture With the Cultural Strategist, Aga BajerToday’s guest is Aga Bajer, better known as the Culture Strategist. She helps companies cultivate a better culture in order …
E39 | John Housego: The Importance of Employee Ownership for Business SuccessPodcast / Culture Building May 14, 2019E39 | John Housego: The Importance of Employee Ownership for Business SuccessToday’s guest on The Melting Pot is John Housego, a proud Cornishman now living in Scotland. John’s background is in …
E37 | Tristan White on Why Culture is EverythingPodcast / Culture Building April 30, 2019E37 | Tristan White on Why Culture is EverythingToday’s guest is Tristan White, CEO of The Physio Co. For 10 consecutive years, The Physio Co has ranked as …
7 top tips for successful recruitmentBlog / Culture Building April 8, 20197 top tips for successful recruitmentIs recruitment one of your biggest headaches? Many of the CEOs I coach say attracting the right people is a …
Want better productivity? Then prioritise happiness!Blog / Culture Building April 5, 2019Want better productivity? Then prioritise happiness!If you’re serious about growing your business, there are a few fundamentals you can’t afford to ignore.  Number one on …
How to build honesty and candour in your businessBlog / Culture Building March 14, 2019How to build honesty and candour in your businessTelling it straight.  Being open and honest. Giving constructive guidance and feedback.  They all sound simple but are, in fact, …
The 5 core principles of successful scale-upsBlog / Culture Building March 1, 2019The 5 core principles of successful scale-upsYou’re CEO on a mission.  You’ve amassed a talented team of people with energy and determination. Your business model has …
E28 | Powering Technology with the Human Element: Meet Barnaby LashbrookePodcast / Culture Building February 26, 2019E28 | Powering Technology with the Human Element: Meet Barnaby LashbrookeToday I am talking to Barnaby Lashbrooke, founder and CEO of Time etc, an award winning virtual assistant service that …
6 reasons why you should measure engagement (in customers and staff)Blog / Culture Building February 15, 20196 reasons why you should measure engagement (in customers and staff)I’ll say it until you’re bored of listening. Happy staff + happy customers = profitability.  Simple! I think that’s all …
How to create core values with valueBlog / Culture Building February 7, 2019How to create core values with valueHow to create core values with value “Company values”.  Two words that are often loaded with corporate hot air and …
E25 | A Marxist-Capitalist Approach To Business: Meet Simon BiltcliffePodcast / Culture Building February 5, 2019E25 | A Marxist-Capitalist Approach To Business: Meet Simon BiltcliffeToday’s guest is Simon Biltcliffe, CEO of Webmart, a print management business in Bicester. Simon’s on a mission to make …
Peter CzappPodcast / Culture Building January 22, 2019E23 | [Rebroadcast] Jedi Mind Tricks To Turn A Negative Into A PositivePeter Czapp loves what he does. He’s the co-founder of The Wow Company, an accountancy firm that helps you grow …
10 Point Plan For Scaling Your BusinessBlog / Culture Building January 18, 201910 Point Plan For Scaling Your BusinessYou’ve decided you want to scale-up. You think your business is ready for rapid, significant and sustainable growth. But where …
rhythms for scaling up business Dominic MonkhouseBlog / Culture Building December 26, 2018How To Find The Right Rhythm For Scaling UpEvery business has its own rhythm.  Whether it’s meetings, goals, budgetary cycles or communication frequency – all can be influenced …
Great business cultures rely on great storiesBlog / Culture Building December 20, 2018Great business cultures rely on great storiesStories and legends – they’re everywhere at this time of year.  Cards, advent calendars, school nativities, carols – they all …
Why artefacts and symbols matter to a great cultureBlog / Culture Building December 14, 2018Why artefacts and symbols matter to a great cultureBroken chairs. Strict dress codes. Dead flowers. Awful coffee. It’s amazing what everyday things can tell you about the culture …
How rituals and celebrations build great culturesBlog / Culture Building December 6, 2018How rituals and celebrations build great culturesBuying the tree. Wrapping the presents. Singing carols. Cooking a turkey. It’s pretty obvious what I’m talking about.  Sorry if …
Tony PandherPodcast / Culture Building November 27, 2018E18 | How to Achieve the Best Net Promoter Score Part II: Meet Tony PandherToday I’m talking to Tony Pandher, Head of Operations at Macquarie Cloud Services. This episode is the second and final …
How to know if your business is evolvingBlog / Culture Building November 20, 2018How to know if your business is evolvingBusinesses are changing. Fact. Gone are the days of predictability, forecasting and long-term planning.  In an increasingly uncertain world, businesses …
Fionan McDonnellPodcast / Culture Building November 20, 2018E17 | Using the Net Promoter System to Create a Gold-Class Customer Contact Center: Meet Fionán Mc DonnellToday I’m talking to a soft-spoken Irishman, Fionán Mc Donnell, who is the NSW New Business Manager at Macquarie Telecom …
Peter CzappPodcast / Culture Building July 20, 2018E13 | The Melting Pot Podcast with Peter CzappPeter Czapp loves what he does. He’s the co-founder of The Wow Company, an accountancy firm that helps you grow your …
The Sabotage Exercise – How to Self Identify Dysfunctional Team BehavioursBlog / Culture Building July 17, 2018The Sabotage Exercise – How to Self Identify Dysfunctional Team BehavioursDysfunctional teams, we’ve all seen them, and most of us will have been part of one at some point in …
Why Negative Feedback Is A GiftBlog / Culture Building July 2, 2018Why Negative Feedback Is A GiftGiving negative feedback. We hate it, don’t we? Most people feel it’s one of the toughest jobs a manager has. …
The Importance Of Trust In BusinessBlog / Culture Building June 13, 2018The Importance Of Trust In BusinessWhy is trust important? To understand why trust is important in business we need to go back in time. Back …
Why People Matter In BusinessBlog / Culture Building June 4, 2018Why People Matter In BusinessIn business, people matter. Or at least they do until they aren’t the thing that matter the most any more, …
Shaking HandsBlog / Culture Building May 19, 2018Recruitment — it’s all about sellingI’ve worked with a lot of high growth businesses and I’m sure most of them would say the one thing …
Woman Smiling Against TreePodcast / Culture Building May 17, 2018E5 | The Melting Pot Podcast with Cate MurdenMany entrepreneurs are driven to fill a gap in the market, because of their own experiences. Cate Murden is one …
A workspace is so much more than a space to workBlog / Culture Building April 26, 2018A workspace is so much more than a space to workGone are the days of boring, uninspiring, demotivating office spaces. We’re bombarded with lists of the ‘Coolest Office In The …
Man Smiling Against WallPodcast / Culture Building April 19, 2018E1 | The Melting Pot Podcast  with Evgeny ShadchnevThe Melting Pot is hosted by business coach Dominic Monkhouse. In this series he talks to entrepreneurs who are doing …

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