E18 | How to Achieve the Best Net Promoter Score Part II: Meet Tony Pandher
Tony Pandher shows how to turn NPS into more than a number—making it a driver of loyalty and growth.
E17 | Using the Net Promoter System to Create a Gold-Class Customer Contact Center: Meet Fionán Mc Donnell
Today I’m talking to a soft-spoken Irishman, Fionán Mc Donnell, who is the NSW New Business Manager at Macquarie Telecom
E15 | Rethinking Education: Meet Liz Robinson
At 29, Liz Robinson was the youngest headteacher in England. She took on a pretty rough inner city school (Surrey

E9 | Scale to Win Podcast with Alain Falys
It won’t be long until cash disappears — it’s so much easier paying by card, or even by phone these days, and
E8 | Scale to Win Podcast with Verne Harnish
Verne Harnish has helped around 40,000 companies scale-up. He knows business and he’s made a big impact on my life,
Verne Harnish on Scaling Up: The Four Pillars of Growth (Podcast)
Verne Harnish has helped around 40,000 companies scale up. He knows business and he’s made a big impact on my
E7 | Scale to Win Podcast with Alexander Kjerulf
There is a “war for talent” going on, according to Alexander Kjerulf. Companies are finding it harder to hold onto
E6 | Scale to Win Podcast with Shannon Byrne Susko
Shannon Byrne Susko knows business. She has more than 20 years experience building and leading high-growth technology companies and her

E5 | Scale to Win Podcast with Cate Murden
Many entrepreneurs are driven to fill a gap in the market, because of their own experiences. Cate Murden is one
