Podcast

E28 | Powering Technology with the Human Element: Meet Barnaby Lashbrooke

Today I am talking to Barnaby Lashbrooke, founder and CEO of Time etc, an award winning virtual assistant service that

Blog

6 reasons why you should measure engagement (in customers and staff)

Happy staff and customers fuel profit. Measure engagement to spot issues early, align teams, and drive growth.

Adam Fairhead
Podcast

E26 | The Incredible Power of Clear, Heartfelt Communication: Meet Adam Fairhead

Adam Fairhead is an English entrepreneur and philanthropist. He founded the Fairhead Group which serves cause-driven companies with the mission

Podcast

E25 | A Marxist-Capitalist Approach To Business: Meet Simon Biltcliffe

Today’s guest is Simon Biltcliffe, CEO of Webmart, a print management business in Bicester. Simon’s on a mission to make

Podcast

E24 | Let’s Meet Better: Elise Keith

For the last 10 years, Elise Keith has been on a mission to fix the thing that most people spend

Blog

How to find the best talent for your business

The best talent isn’t looking—they’re busy winning. If you’re not magnetic, they’ll never notice you.

Alexander Kjerulf
Podcast

[Rebroadcast] Why Happiness Is Our Responsibility

There is a “war for talent” going on, according to Alexander Kjerulf. Companies are finding it harder to hold onto

Tony Pandher
Podcast

E18 | How to Achieve the Best Net Promoter Score Part II: Meet Tony Pandher

Today I’m talking to Tony Pandher, Head of Operations at Macquarie Cloud Services. This episode is the second and final

Fionan McDonnell
Podcast

E17 | Using the Net Promoter System to Create a Gold-Class Customer Contact Center: Meet Fionán Mc Donnell

Today I’m talking to a soft-spoken Irishman, Fionán Mc Donnell, who is the NSW New Business Manager at Macquarie Telecom

Podcast

E15 | Rethinking Education: Meet Liz Robinson

At 29, Liz Robinson was the youngest headteacher in England. She took on a pretty rough inner city school (Surrey

Blog

The One Page Personal Plan – How Writing Down Our Goals Can Turn Them Into Reality

Where do you see yourself in 10 to 25 years’ time? Now, that is a big question, isn’t it? Have

Blog

Why Negative Feedback Is A Gift

Negative feedback isn’t cruelty, it’s clarity. Delivered with care, it’s the fastest route to growth. Silence helps no one.

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